Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.zikhoya.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages or products viewed
  • Referring websites or search terms
  • Interaction behaviour on the Site

We refer to this automatically collected information as “Device Information.”

Technologies Used

We collect Device Information using:

  • Cookies: Data files placed on your device to improve browsing experience.
  • Log Files: Track actions on the Site including IP address, browser type, and timestamps.
  • Web Beacons, Tags & Pixels: Used to analyse browsing behaviour and marketing performance.

ORDER INFORMATION

When you make or attempt to make a purchase through our Site, we collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through payment gateways)

Zikhoya does not store your credit card, debit card, or payment information.

We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, it includes both Device Information and Order Information.

We shall not be responsible for the authenticity of information provided by you.

HOW WE USE YOUR PERSONAL INFORMATION

We use your information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Provide invoices and confirmations
  • Communicate regarding orders or support
  • Screen transactions for fraud prevention
  • Improve website performance and user experience
  • Run marketing and advertising campaigns (only where permitted)

DEVICE INFORMATION USE

Device Information helps us:

  • Detect fraud or security risks
  • Analyse customer browsing behaviour
  • Improve website performance and design
  • Measure advertising campaign effectiveness

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third parties to operate our business, including:

  • Payment gateways
  • Courier and logistics partners
  • Analytics providers (such as Google Analytics)
  • Marketing and advertising platforms

We may also share information when required:

  • To comply with legal obligations
  • To respond to lawful requests by authorities
  • To protect our legal rights

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide targeted advertisements or marketing communication that may interest you.

You can opt out of targeted advertising via:

  • Facebook Ads Settings
  • Google Ads Settings

DO NOT TRACK

Please note that our Site does not alter its data collection practices when receiving a “Do Not Track” signal from your browser.

YOUR RIGHTS

You may:

  • Choose not to provide personal information (however, we may not be able to provide services).
  • Request access, correction, or deletion of your personal data.
  • Withdraw consent to data usage at any time.

Requests may be sent using our contact details listed below.
Changes will be processed within a reasonable period as per applicable law.

DATA RETENTION

When you place an order through our Site, we retain your Order Information for our records unless and until you request its deletion or legal requirements require otherwise.

POLICY CHANGES

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

AGREEMENT TO RECEIVE COMMUNICATION

By using our Site, you agree to receive communication from us via:

  • Email
  • SMS / WhatsApp messages
  • Order updates
  • Promotional offers
  • Service-related notifications

You may opt out of promotional communications anytime.

CONTACT US

If you have questions regarding this Privacy Policy or your personal data, you may contact us via:

Email: support@zikhoya.com
Website: www.zikhoya.com
Support Page: Contact Us section on our website

GRIEVANCE OFFICER

As required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

Name: [ANINDITA BANERJEE]
Designation: Customer Support / Grievance Officer
Email: support@zikhoya.com

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