Shipping & Delivery Policy

At Zikhoya, we partner with trusted logistics and courier partners to ensure your jewellery reaches you safely, and efficiently.

Dispatch Timelines

Premium Jewellery: Orders are usually dispatched within 1–2 working days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timelines

Estimated delivery time is displayed on the product page and during checkout based on your delivery pincode.
Delivery timelines may vary depending on location, courier availability, and service conditions.

Typical delivery time across India: 3–7 working days after dispatch.

Shipping Charges

Prepaid Orders: Free shipping across India.
Cash on Delivery (COD): Pay ₹99 to Confirm Order (adjusted in total amount)

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, and Email.
You can track your order anytime using the link provided.

For shipping-related queries, you may contact us via our Contact Us page or official support email support@zikhoya.com

Delays & Exceptions

While we always aim for timely delivery, delays may occasionally occur due to:

Weather conditions
Local restrictions or strikes
Courier network issues
High seasonal demand or festivals

If your delivery address becomes unserviceable after shipment confirmation, our team will contact you with suitable alternatives, including reshipment or refund options.

Important Notes

Please ensure that your shipping address and contact details are entered correctly at checkout. Zikhoya will not be responsible for delays caused due to incorrect or incomplete address information provided by the customer.